CONSUMER PROTECTION
WHAT’S COVERED
List is indicative and not exhaustive
KNOW YOUR REMEDY
KEY LEGAL DEVELOPMENTS
- Consumer is exclusively entitled to approach consumer forum even if the concerned Agreements has an Arbitration Clause – Supreme Court
- In case of long delay in handover of possession, the consumer cannot be forced to accept possession, and is entitled to opt for and seek refund with reasonable interest. – Supreme Court
- Consumer Complaint cannot be dismissed simpliciter for Non-Joinder of necessary party – National Commission
- Insurance Claim can be denied if driver lacked valid license at the time of accident – National Commission
- Members of a cooperative society can approach the consumer forums for disputes with the cooperative society – National Commission
- Manufacturing defect in vehicle cannot be proved solely on the basis of conduct of frequent repairs, expert opinion is necessary – National Commission
- Real – Estate bought for commercial purposes not covered under consumer law, unless the purchaser can show that the purchase was intended towards self-employment – National Commission
- Insurance Company liable for deficiency in service in case of delay in furnishing insurance coverage documents without any reasons – National Commission
- Clause in insurance policy shortening limitation period is void and unenforceable – Delhi High Court